Returns - Retail Box
For hygiene reasons, Items can only be returned if they are unopened, unused and in re-saleable condition with all tamper resistant seals, packaging and any cellophane intact and unopened. Items must be returned within 7 days of receiving them.
All personal care products may be returned for a full refund or exchange within 7 days of the purchase date provided that they are in their original packaging (including cellophane wrap, tamper proof seals and lids), are in an unused condition and are re-saleable.
No price stickers or labels may be removed
Any personal care product which does not meet the clients expectation for any reason whatsoever may be returned to the supplier. A toll-free number will be provided and the supplier will assist the client with any product which is unsatisfactory.
Retail Box does not accept liability for any product which does not meet the client expectation, regardless of purchase date, as the suppliers have undertaken to assist with the accurate replacement of any product which does not meet client expectation.
Items purchased on sale or discount may not be returned
For reasons of hygiene, brushes may not be refunded or exchanged, unless they are defective.
The goods remain your responsibility until they are received and signed by us. All goods returned will incur a 15% handling fee.