WE ARE STILL DELIVERING HAIR CARE PRODUCTS. PLEASE LOOK OUT FOR THE SHIPPING DURING LOCKDOWN LOGO. OR FOLLOW THIS LINK. ALL OTHER PRODUCTS WILL BE SHIPPED AFTER LOCKDOWN

Shipping Information - Retail Box

DELIVERY VIA COURIER

Retail Box strives to fulfill orders as soon as possible. All items are normally dispatched within one working day of placing your order.

Once an order is dispatched it may take between 1-5 working days for delivery. Orders are not always dispatched on day of ordering.

Orders over R500 are free, shipping for orders under R400 will be charged at R50 per shipment.

Deliveries made to extremely remote areas may incur a delivery charge.

Orders are delivered via Fast n Furious Couriers and can be tracked using RBH followed by your order number at http://www.fnf.co.za/tracking.html

INSTORE COLLECTIONS

Instore collections are free when you choose to collect your order at one of our salons located in the Western Cape.  You can find a list of our stores here. Your order will take approxiamately 1 - 3 working days after the day of processing to be delivered to one of our stores.  We will send you an email once your order is ready for collection. 

RETURNS

For hygiene reasons, Items can only be returned if they are unopened, unused and in re-saleable condition with all tamper resistant seals, packaging and any cellophane intact and unopened.

Items must be returned within 7 days of receiving them. The goods remain your responsibility until they are received and signed by us. All goods returned will incur a 15% handling fee.

Please contact customerservice@retailbox.co.za to discuss your return and provide you with the address to send the returned item to.

SHIPPING DURING  COVID 19 LOCK DOWN

Please note that shipping during lock down may take longer than normal.  Please allow extra working days for delivery.

During the lock down we may only ship out items marked 'ships during lockdown', if your order contains any other items it will only ship after lockdown.