Terms and conditions

 

We Retail Box Hair Pty (Ltd) are the owner of and this is our website.

These are our legal terms, including our:

Terms of use - which you agree to by visiting this website;

Terms of sale - which you agree to by checking a check box when you place an order through this website; and

Privacy policy - which you agree to by checking a check box when you submit your personal information through this website and apply when you visit this website. We may change any of these terms at any time by updating this web page. If you have any questions about our legal terms, please contact us.

Terms of use

1. Licence. We grant you a limited licence to use this website.

2. Breach. We may cancel your licence if you breach any of these terms.

3. Framing. You may not frame this website.

4. Capacity. You agree to these terms on the basis that you have the capacity to visit this website.

5. Accurate information. You promise that you will give this website only accurate information.

6. Ownership. We or our third party licensors own all rights in this website.

7. Trade marks. All our trade marks are our property and you may not use them without our permission. All other trade marks are their respective owners' property.

8. Restrictions. You may not change, hire out, reverse engineer, or copy this website without our permission.

9. Own risk. You use this website at your own risk and we make no warranties about it.

10. Indemnity. You indemnify us against any liability related to your use of this website.

11. Direct damages limited. Our maximum liability to you for all claims for direct damages related to this website is R100.

12. Indirect damages. We will never be responsible for any indirect damages.

Terms of sale

1. Introduction. These terms cover any transactions where we provide goods to you through this website.

2. The parties. We are the vendor under these terms. You are the customer under these terms.

3. Duration. These terms commence when you accept them and continue until terminated.

4. Orders. You place orders with us on the following basis: you promise that you have the legal capacity to enter into the transaction; we only conclude an agreement when we dispatch our goods to you; we may cancel any order, but we will refund any money you have paid if we do; we conclude an agreement where you are domiciled; and each order is a separate agreement, but you breach all of them if you breach one.

5. Goods. We sell the goods to you on the following basis: you will bear the cost and we will choose the way of packaging and delivering the goods unless agreed otherwise; we will do our best to dispatch the goods as soon as possible after you have placed an order, but we are not liable and you may not cancel an order if we do not do so timeously; risks related to the goods pass to you on delivery; ownership in the goods passes to you on payment of the fees in full; and you have the same rights against us as we have against our suppliers in terms of any warranty attached to the goods or imposed by law.

6. Your data. You own all your data. When you enter your data into the system, you give us a licence to use it to provide the goods. We are not responsible for any of your data stored on our system.

7. Intellectual property. We may own intellectual property rights in our goods and you may not use those rights without our permission. We may prosecute you for any violations of our proprietary rights.

8. Disclaimer. We disclaim all warranties to the extent allowed by applicable law. We are not liable for any defect that you cause.

9. Fees and payment. You will pay us the fees on the due date. You may not withhold payment of any amount due to us for any reason.

10. Direct damages limited. We are only liable to you for any direct damages that the goods may cause up to the total amount of fees that you have paid us for them.

11. Indirect damages excluded. We are not liable for any other losses that the goods may cause you.

12. Breach. Please don't breach your obligations under this agreement. If you do, we have certain rights against you in terms of the law.

13. Termination. We may need to terminate this agreement immediately under certain unlikely circumstances, including if we discontinue the goods, believe providing the goods could burden or pose a risk to us, have to terminate to comply with a law, or providing the goods has become impractical. If we need to terminate, we will give you as much notice as possible in writing.

14. Resolving disputes. We want to avoid disputes about this agreement and resolve them as quickly as possible. But if there is one, either party may inform the other of it in writing. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally go to arbitration if mediation fails.

15. Notices and domicile. We want to communicate with you effectively about this agreement. For this reason, the parties will send all notices to each others' email addresses and choose their respective street addresses as their service addresses for all legal documents. The parties may change either address on 14 calendar days written notice to the other.

16. Force majeure. Things may happen that prevent you or us from complying with each of our obligations under this agreement. Neither party is responsible for breach of this agreement caused by circumstances beyond its control, but the other party may cancel the agreement on written notice to the other if the circumstances persist for more than 60 calendar days.

17. Entire agreement. The agreement is the entire agreement between the parties on the subject.

18. Changes. If we change this agreement by updating this web page, any changes will only apply to future orders.

19. Governing law. South African law governs this agreement.

20. Jurisdiction. You consent to the jurisdiction of the Magistrate's Court. Privacy policy

1. Purpose. This policy describes the way we handle your personal information.

2. Personal information. Personal information includes information we collect: on submission when you place an order; and automatically when you visit this website.

3. Acceptance. You may not order any of our goods if you do not accept this policy.

4. Collected on submission. We collect your contact details and delivery address when you place an order.

5. Collected automatically. We collect your Internet usage information when you visit this website.

6. Purpose for collection. We may use any of your personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us.

7. Consent to collection. We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.

8. Use. We may use your personal information to fulfil our obligations to you.

9. Sharing. We may share your personal information with third parties for the purposes of fulfilling our obligations to you.

10. Disclosure. We may disclose personal information to third parties if required for legal reasons.

11. Security. Our website is hosted on a secure server and uses security measures to prevent interference by intruders.

12. Retention. We will only retain your personal information for as long as is necessary.

13. Transfer. We may transfer your personal information outside South Africa to a foreign country.

14. Updating or removing. You may choose to update or remove the personal information you have submitted to us by contacting us.

15. We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error.
Pricing
Prices and product availability are subject to change without notice. All specials and promotions are limited to stock on hand. Retail Box Pty Ltd is not responsible for typographical or system errors and we make every effort to ensure the accuracy of the information published on our website. The information published on this website may contain technical inaccuracies or errors. If an error is made and a product is listed at an incorrect price, Retail Box Pty Ltd shall maintain the right to refund or cancel orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Retail Box Pty Ltd shall immediately issue a credit in the amount of the incorrect price. We reserve the right to limit quantities on promotion products.

Promotions

RetailBox may offer printed or digital discount coupons or codes from time to time. These coupons or codes may be available through the website and/or from third-party websites, in magazines and other media. Coupons can be used to secure a discount on the site as long as the coupon is valid. Given expiry dates cannot be moved.

In other words:

Every time we offer a promotion or discount, send you a voucher or run a competition, we are obliged by law to publish the terms and conditions on the RetailBox website, meaning right here. Please check these for details of exclusions, closing dates and refunds on returns.

Promotional coupons

  1. Promotional coupons are issued at RetailBox’s discretion. Users don't have the right to promotional coupons and can't earn them.
  2. Promotional coupons are issued with specific terms and conditions that regulate how and when they can be used. For example, certain coupons may be product specific in that they are only valid against a selected group of products. Exclusions may also exist with certain coupons e.g. not valid on items in the Sale category.  The onus is on the shopper to check the full coupon T&Cs to ensure they understand the coupon’s applications and limitations.
  3. In general, unless otherwise specified on the coupon itself: a coupon is only valid for 30 days from date of issue. A coupon can only be used against a purchase on the site when the purchase meets the terms and conditions as specified on the coupon.
  4. Only one coupon can be used per shopping cart. Coupons are not transferrable and cannot be exchanged for cash. The discount value of the coupon will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.
  5. Should you wish to return an item you have purchased using a coupon: 

    a. If you have redeemed a coupon against a purchase, and you'd like to return all items purchased, RetailBox will refund you or credit your account with the rand value of the purchase. Please refer to the specific terms and conditions on the coupon for information on whether it will be reinstated and the terms that will apply. 

    b. If you have used a coupon against a purchase and then return some of the products purchased, RetailBox will apportion the value of the coupon across the relevant items in the cart and then refund you the relevant rand amount based on the items being returned. 

    c. If you have used a coupon against a purchase and then return some of the products purchased, RetailBox will recalculate the total value of your purchase AFTER the returned product(s) has/have been deducted. If the recalculated purchase value no longer meets the terms and conditions associated with the coupon, RetailBox reserves the right to deduct the value of the coupon off the refund for the returns, or, should you have loyalty points in your RetailBox account, to debit the value of the coupon off your account balance.
  6. Order value must exceed R500 after discount for free delivery.

Promotional coupons cannot:

  1. Be used to buy gift vouchers
  2. Be exchanged for cash
  3. Be transferred to anyone else
  4. Be used after the expiry date which is, unless otherwise specified, 30days from date of issue
  5. Be used together with any other promotion, including against items in the Sale category, items already on sale or items discounted as part of another promotional offer.

R500 OFF GHD STYLER COUPON CODE GHD500:

The promotional code for GHD500 is valid until 24 November 2016.

  1. The offer is valid on any ghd Styling tool on Retailbox.co.za.
  2. The coupon code GHD500 must be redeemed at checkout.
  3. The deal excludes ghd Hairdryers and styling aids.
  4. Order value after discount is applied must exceed R500 for free delivery.
  5. Returns of products to which the R500 discount was applied will be refunded at the actual rand value paid.
  6. RetailBox reserves the right to stop the promotion at its own discretion.

 

FAIR LADY DISCOUNT CODE #KELLIXMAS: 20% OFF SITEWIDE

The promotional code for #KELLIXMAS is valid until 10 January 2017.

  1. The offer is valid on any item on Retailbox.co.za.
  2. The coupon code #KELLIXMAS must be redeemed at checkout.
  3. The deal excludes any items already discounted or bundled into a discount.
  4. Order value after discount is applied must exceed R500 for free delivery.
  5. Returns of products to which the 20% discount was applied will be refunded at the actual rand value paid.
  6. RetailBox reserves the right to stop the promotion at its own discretion.

 

MOBICRED DISCOUNT CODE MOBICRED: 20% OFF SITEWIDE

The promotional code for MOBICRED is valid until 10 January 2017.

  1. The offer is valid on any item on Retailbox.co.za.
  2. The coupon code MOBICRED must be redeemed at checkout.
  3. The deal excludes any items already discounted or bundled into a discount.
  4. Order value after discount is applied must exceed R500 for free delivery.
  5. Returns of products to which the 20% discount was applied will be refunded at the actual rand value paid.
  6. RetailBox reserves the right to stop the promotion at its own discretion.

 

WIN A RETAILBOX HAMPER VALUED AT R500

1. The Win a Retail Box Hamper Competition runs from 25 November 2016 to 22 December 2016.

2. The Promoters of the Competition are Retail Box.

3. The Competition is open to all SA residents, but excludes directors, employees or agents of Retail Box and their immediate families.

4. To enter the Competition, entrants must submit their details as requested on the Competition form provided here.

5. By entering the competition, entrants are automatically agreeing to sign up to marketing communication from Retail Box.

6. The winner will be randomly selected on 22 December 2016 and contacted by Retail Box on the email address submitted during entering the competition.

7. Judges decision is final, cannot be disputed and no correspondence will be entered into.

8. Prize includes a Hamper of hair care products to the retail value or R5000.

9. Prizes cannot be exchanged for cash.

10. Judges decision is final and no correspondence will be entered into.

 

BLACK FRIDAY SALE 25 NOVEMBER 2016

The Black Friday Sale will run from 25 November 2016 until 27 November 2016

  1. The offer is valid on any item on Retailbox.co.za excluding already discounted items.
  2. The deal excludes any items already discounted or bundled into a discount.
  3. Order value after discount is applied must exceed R500 for free delivery.
  4. Retail Box will not accept any returns or refunds for items sold during the black friday sale.
  5. RetailBox reserves the right to stop the promotion at its own discretion.

CYBER MONDAY SALE 28 NOVEMBER 2016

The Cyber Monday Sale will run on Monday 28 November 2016

  1. The offer is valid on any item on Retailbox.co.za excluding already discounted items.
  2. The deal excludes any items already discounted or bundled into a discount.
  3. Order value after discount is applied must exceed R500 for free delivery.
  4. Retail Box will not accept any returns or refunds for items sold during the Cyber Monday sale.
  5. RetailBox reserves the right to stop the promotion at its own discretion.

WIN A GHD EASTER COMPETITION

1. The Win a ghd Competition runs from 11 April 2017 to 18 April 2017.

2. The Promoters of the Competition are Retail Box.

3. The Competition is open to all SA residents, but excludes directors, employees or agents of Retail Box and their immediate families.

4. To enter the Competition, entrants must submit their details as requested on the Competition form provided.

5. By entering the competition, entrants are automatically agreeing to sign up to marketing communication from Retail Box.

6. The winner will be randomly selected on 19 April 2017 and contacted by Retail Box on the email address submitted during entering the competition.

7. Judges decision is final, cannot be disputed and no correspondence will be entered into.

8. Prize includes an Electric Pink ghd Styler valued at R2500.

9. Prizes cannot be exchanged for cash.

10. Judges decision is final and no correspondence will be entered into.

#RBSPINANDWINCOMPETITION

1. The #SPINANDWIN Competition runs from 22 May 2017 to 26 May 2017.

2. The Promoters of the Competition are Retail Box.

3. The Competition is open to all SA residents, but excludes directors, employees or agents of Retail Box and their immediate families.

4. To enter the Competition, entrants must submit their details as requested on the Competition form provided and follow the directions to win.

5. By entering the competition, entrants are automatically agreeing to sign up to marketing communication from Retail Box.

6. The winner will be randomly selected on  29 May 2017 and contacted by Retail Box on the email address submitted during entering the competition.

7. Judges decision is final, cannot be disputed and no correspondence will be entered into.

8. Prizes are as advertised and are subject to change without prior notice.

9. Prizes cannot be exchanged for cash.

10. Judges decision is final and no correspondence will be entered into.

4TH BIRTHDAY COMPETITION

1. The Retail Box 4th Birthday Competition runs from 18 August 2017 to 30 August 2017.

2. The Promoters of the Competition are Retail Box.

3. The Competition is open to all SA residents, but excludes directors, employees or agents of Retail Box and their immediate families.

4. To enter the Competition, entrants must submit their details as requested on the Competition form provided here.

5. By entering the competition, entrants are automatically agreeing to sign up to marketing communication from Retail Box.

6. The winner will be randomly selected on 1 September 2017 and contacted by Retail Box on the email address submitted during entering the competition.

7. Judges decision is final, cannot be disputed and no correspondence will be entered into.

8. Prize includes a Hamper of hair care products to the retail value of R777.

9. Prizes cannot be exchanged for cash.

10. Judges decision is final and no correspondence will not be entered into.

4TH BIRTHDAY SALE 24 - 28 AUGUST 2017

The 4th Birthday Sale will run from 24 August 2017 until 28 August 2017

The offer is valid on selected items on Retailbox.co.za excluding already discounted items.

The deal excludes any items already discounted or bundled into a discount.

Order value after discount is applied must exceed R500 for free delivery.

Retail Box will not accept any returns or refunds for items sold during the 4th Birthday Day sale.

RetailBox reserves the right to stop the promotion at its own discretion.

KERASTASE ELIXIR PROMOTION

With the purchase of any two full priced Kerastase products purchased you will receive your choice of Elixir Oil 50ml complimentary.

Please add to cart on the checkout page.

The promotion excludes already discounted or bundled products.

One elixir per order.

The promotion will run from 5 September 2017 until stocks last.

Retail Box reserves the right to cancel this promotion at any time.

KERASTASE DISCOUNT CODE TAKE20:  20% OFF KERASTASE

The promotional code TAKE20 is valid for 3 & 6 OCTOBER 2017 only.

The offer is valid on any Kerastase item on Retailbox.co.za.

The coupon code TAKE20 must be redeemed at checkout.

The deal excludes any items already discounted or bundled into a discount.

Order value after discount is applied must exceed R500 for free delivery.

Returns of products to which the 20% discount was applied will be refunded at the actual rand value paid.

RetailBox reserves the right to stop the promotion at its own discretion.

REDKEN TRIPLE TAKE PROMOTION

With the purchase of any two full priced Redken products purchased you will receive your a Redken Triple Take 32 complimentary.

Please add to cart on the checkout page.

The promotion excludes already discounted or bundled products.

One Triple take per order.

The promotion will run from 3 October 2017 until stocks last.

Retail Box reserves the right to cancel this promotion at any time.

UNBOX AND WIN COMPETITION

1. The UNBOX AND WIN Competition runs from 19 October 2017 to 31 October 2017.

2. The Promoters of the Competition are Retail Box.

3. The Competition is open to all SA residents, but excludes directors, employees or agents of Retail Box and their immediate families.

4. To enter the Competition, entrants must submit their details as requested on the Competition form provided and follow the directions to win.

5. By entering the competition, entrants are automatically agreeing to sign up to marketing communication from Retail Box.

6. The winner will be randomly selected on 01 Nov 2017 and contacted by Retail Box on the email address submitted during entering the competition. Should we not receive a reply from this address within 14 days we will redraw the competition.

7. Judges decision is final, cannot be disputed and no correspondence will be entered into. 8. Prizes are as advertised and are subject to change without prior notice. 9. Prizes cannot be exchanged for cash. 10. Judges decision is final and no correspondence will be entered into.

15% OFF HALLOWEEN SITEWIDE SALE 

The sale will run be for 31 October 2017 only.

The offer is valid on all products on retailbox.co.za but excludes the new Ltd Ed Nocturne ghd Stylers and the new Redken Glow Dry range.

The 15% discount is automatically applied to the products.

The deal excludes any items already discounted or bundled into a discount.

Order value after discount is applied must exceed R500 for free delivery.

RetailBox reserves the right to stop the promotion at its own discretion.

PUREOLOGY SHINE MAX PROMOTION

With the purchase of any two full priced Pureology products purchased you will receive a Pureology Hydrate Shine Max free.

One free gift per order.

Please add to cart on the checkout page.

The promotion excludes already discounted or bundled products.

The promotion will run from 1 November 2017 until stocks last.

Retail Box reserves the right to cancel this promotion at any time.

REDKEN GLOW DRY  PROMOTION

With the purchase of the Redken Glow Dry Conditioner and Oil you will receive a free Redken Glow Dry Shampoo

One free gift per order.

Please add to cart on the checkout page.

The promotion excludes already discounted or bundled products.

The promotion will run from 1 November 2017 until stocks last.

Retail Box reserves the right to cancel this promotion at any time.

REDKEN GLOW DRY TRAVEL SIZE PROMOTION

The first 100 customers to make a purchase from Retail Box will receive a complimentary Travel Size Redken Glow Dry Shampoo and Conditioner.

The promotion will run while stocks last.

One free gift per customer.

The promotion will run from 1 November 2017 until stocks last.

Retail Box reserves the right to cancel this promotion at any time.

Christmas Gift Guide Promotions

All promotions are valid while stocks last.

Retail Box reserves the right to cancel a promotion at any time.

Tangle Angel

1. The promotion is: Buy any Tangle Angel and choose a free Tangle Angel Cherub of your choice.

2. Valid for Tangle Angel Purple, Fuschia, Extreme, Turquoise, Graphite and White only

3. Free product is either Tangle Angel Cherub Pink, White or Fuschia

Kerastase Fab Fix

1. The promotion is: Purchase any two full priced Kerastase products and receive a free Kerastase Fab Fix hairspray.

2. Valid on full priced items only. Excluded already discounted or bundled products.

3. 1 per order.

Redken Triple Take

1. The promotion is: Purchase any two full priced Redken products and receive a free Triple Take hairspray.

2. Valid on full priced items only. Excluded already discounted or bundled products.

3. 1 per order.

Pureology Shine Max

1. The promotion is: Purchase any two full priced Pureology products and receive a Hydrate Shine Max.

2. Valid on full priced items only. Excluded already discounted or bundled products.

3. 1 per order.

Paul Mitchell Ultimate Color

1. The promotion is: Purchase any two full priced Paul Mitchell products and receive a free Ultimate Color Treatment 75ml.

2. Valid on full priced items only. Excluded already discounted or bundled products.

3. 1 per order.

Label.M Buy One get One Free

1. The promotion is: Purchase any Label M Conditioner and get the Shampoo for free.

2. Valid on full priced items only. Excluded already discounted or bundled products.

3. 1 per order.

20% off ghd Standard Stylers

1. The promotion is: Get 20% off all Standard ghd Stylers, including IV, Max, V Gold, Mini and ghd Air.

2. Excludes already discounted or bundled products.

3. Excludes limited editions and ghd Platinum

Nioxin free Scalp Treatment

1. The promotion is: Purchase a Nioxin Cleanser and Revitaliser from the same range and receive the Scalp Treatment for free.

2. Excludes already discounted or bundled products.

Mycro Keratin

1. The promotion is: Purchase a Mycro Keratin Shampoo, Conditioner and Serum and receive a free brush.

2. Excludes already discounted or bundled products.

30% SITE WIDE BLACK FRIDAY SALE

The sale will run from 23 November 2017 until 27 November 2017

The offer is valid on all products on retailbox.co.za but excludes the new Ltd Ed Nocturne ghd Stylers and Dryers

The 30% discount is automatically applied to the products.

The deal excludes any items already discounted or bundled into a discount.

Order value after discount is applied must exceed R500 for free delivery.

RetailBox reserves the right to stop the promotion at its own discretion.

Items on sale cannot be returned.

WAREHOUSE CLEARANCE SALE

The sale will run from 23 February 2018 until 26 February 2018.

The discount is automatically applied to the products that are on promotion.

The promotion excludes any items already discounted or bundled into a discount.

Order value after discount is applied must exceed R500 for free delivery.

RetailBox reserves the right to stop the promotion at its own discretion.

Items on sale cannot be returned.

KERASTASE DISCOUNT CODE KERASTASE20:  20% OFF KERASTASE

The promotional code KERASTASE20 is valid for 29 May to 3 June 2018.

The offer is valid on any Kerastase items on Retailbox.co.za.

The coupon code KERASTASE20 must be redeemed on the checkout page.

The deal excludes any items already discounted or bundled into a discount.

Order value after discount is applied must exceed R500 for free delivery.

Returns of products to which the 20% discount was applied will be refunded at the actual rand value paid.

RetailBox reserves the right to stop the promotion at its own discretion.

COMPLIMENTARY 500ML KERASTASE BAIN:

1. The promotion is: Purchase any Kerastase Conditioner and Masque and get the 500ml Bain for free.

2. Valid on full priced items only. Excluded already discounted or bundled products.

3. 1 per order customer

4. Valid while stocks last

CHRISTMAS IN JULY 25 - 27 JULY 2018

The sale will run from 25 July 2018 until 27 July 2018

The discount is automatically applied to the products.

The deal excludes any items already discounted or bundled into a discount.

Order value after discount is applied must exceed R500 for free delivery.

RetailBox reserves the right to stop the promotion at its own discretion.

Items on sale cannot be returned.

BLACK FRIDAY SALE 28 NOV - 2 DEC 2019

These Terms and Conditions apply to the Retail Box Hair Pty Ltd  Black Friday Weekend promotions:

1. The Black Friday Promotions will begin at 12.00am on 28nd November 2019 and closes at 11.59pm on 2nd December 2019. Discounts will only be valid during this time. Discounts cannot be used in conjunction with any other discount or promotion or be applied retrospectively.

2. The Black Friday Promotional Offers are only valid on www.retailbox.co.za.

3. All prices are as shown on the site.  Discounts have already been calculated and reflected in the ‘Was’ price.

4. Items excluded for the Black Friday Promotions include all Sale, Travel sizes and bundled or already discounted products.

5.  Items sold on sale during Black Friday may not be returned.

6.  Retail Box reserves the right to amend these Terms and Conditions and/or cancel the Black Friday promotion at its sole discretion.

7.  While our warehouse has called in extra staff and are working throughout the weekend as hard as they can, we cannot control your order once it has left the warehouse.  While we hope our courier will ensure timely delivery, slight delays may occur because of the high volume of orders and busy period. We apologize in advance for any inconvenience this may cause you and thank you for your patience.