How much does delivery cost?
Delivery is free for orders over R400 and R50 for orders under R400.
CUSTOMER CARE
Frequently Asked Questions
Find quick answers about delivery, orders, accounts and promotions.
HOW CAN WE HELP?
Your questions, answered
Browse our most frequently asked questions about shopping with Retail Box.
How long does delivery take?
Delivery normally takes between 1 and 5 working days after dispatch.
Orders are typically processed and dispatched within 1 working day after payment has been received.
During high-volume periods such as Black Friday, delivery times may be longer than usual.
Where do you deliver?
We deliver everywhere in South Africa.
How do I know my order has been received?
We automatically send an order confirmation email or text message as soon as you submit your order, using the email address or mobile number entered at checkout.
If you do not receive it, please check that your details were entered correctly and also check your spam or junk folder.
If we need any additional information to complete your order, we will contact you by email, phone or text. Otherwise, your order will be dispatched as soon as possible.
How do I know when my order has been dispatched?
We will send you a shipment confirmation email or text as soon as your order has been dispatched.
If you do not receive this, please check your spam or junk folder.
How do I check my order status and history?
You can check your order status and review your purchase history in the My Account section when you are logged in.
I forgot my password. How do I reset it?
Click the forgot password link on the login page.
You will receive an email with a link to reset your password.
After logging in, you can update your password in the My Account section.
How do I create an account?
You can create an account by clicking the Register button at the top right-hand corner of the page.
You will be asked to provide your contact information and choose a password.
Can I change my order once I’ve placed it?
No, once an order has been placed it is final.
Do you offer discounts and promotions?
Yes. From time to time we offer discounts and promotions.
Sign up for our newsletter to receive news on special offers.