Shopping FAQ's - retailbox.co.za

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    SHOPPING FAQ'S

    Delivery is free for orders over R400 and R50 for orders under R400.

    Delivery normally takes between 1 and 5 working days after dispatch.  Orders are dispatched within 1 to 2 working days from order date.

    We deliver everywhere in South Africa.

    We will automatically send you an order confirmation email or text the moment you submit your order to the email address or number you supplied during checkout.

    If you don't get it, check to make sure you gave us your correct email address and also check your junk-mail folders.

    If we need any further information to complete your order we will be in touch by email, phone or text. Otherwise your order will be dispatched as soon as possible.

    We will send you a shipment confirmation email or text as soon as your order has been dispatched.

    You can check the status of your order and also review your purchase history in the My Account section when you are logged in.

    If you have forgotten your password click on the forgot password link when logging in.

    An email will be sent to you with a link to reset your password

    You can then change this password after you have logged in in the My Account section.

    You can create an account by clicking on the Register button at the top right hand corner of the page. You will be asked to provide your contact information and choose a password.

    No, once you place an order it is final.

    Yes from time to time we offer discounts and promotions. Sign up for our newsletter to receive news on special offers.