Frequently Asked Questions

Delivery is free for orders over R400 and R50 for orders under R400.

Delivery normally takes between 1 and 5 working days after dispatch.

Orders are dispatched within 1 to 2 working days from the order date.

During high-volume periods such as Black Friday, delivery times may be longer than usual.

We deliver everywhere in South Africa.

We automatically send an order confirmation email or text message as soon as you submit your order, using the email address or mobile number entered at checkout.

If you do not receive it, please check that your details were entered correctly and also check your spam or junk folder.

If we need any additional information to complete your order, we will contact you by email, phone or text. Otherwise, your order will be dispatched as soon as possible.

We will send you a shipment confirmation email or text as soon as your order has been dispatched.

If you do not receive this, please check your spam or junk folder.

You can check your order status and review your purchase history in the My Account section when you are logged in.

Click the forgot password link on the login page.

You will receive an email with a link to reset your password.

After logging in, you can update your password in the My Account section.

You can create an account by clicking the Register button at the top right-hand corner of the page.

You will be asked to provide your contact information and choose a password.

No, once an order has been placed it is final.

Yes. From time to time we offer discounts and promotions.

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