CUSTOMER CARE
We want you to shop with confidence. For hygiene and product integrity reasons, returns are only accepted on eligible items that meet the conditions outlined below.
Eligible items may be returned within 7 days of delivery, provided they are unopened, unused, and in re-saleable condition.
All original packaging must be intact, including tamper-resistant seals, lids, cartons, labels, and any cellophane wrapping where applicable.
Approved standard returns are subject to a 15% handling fee.
RETURNS POLICY
Review the conditions below before requesting a return.
Personal care products may be returned only if they are in their original packaging, unused, unopened, and in re-saleable condition.
To qualify, the product must be returned with all original packaging components intact, including cellophane wrap, tamper-proof seals, lids, and outer packaging where applicable.
If you receive an item that is defective, damaged, or incorrect, please contact our customer service team as soon as possible so that we can review the issue and assist you with the appropriate next steps.
Where a return is approved because the item is defective, damaged, or incorrect, the standard handling fee would not apply.
If a product does not meet your expectations, but is not defective and has already been opened or used, it may not qualify for return due to hygiene and resaleability requirements.
In these cases, the relevant supplier may assist with product guidance or replacement recommendations where applicable.
This helps ensure that customers receive the most suitable product support while preserving hygiene and quality standards.
To request a return, please contact our customer service team within 7 days of receiving your order and include your order number together with the reason for the return.
Once approved, we will advise you on the return process and any applicable conditions.