Commitment to Privacy

Retail Box recognises the importance of protecting personal information and acknowledges the constitutional right to privacy. We are committed to ensuring that personal information is collected, processed, stored and protected in accordance with applicable data protection legislation.

Our POPI Compliance Policy outlines how personal information is processed, protected and managed within our organisation.

Purpose of this Policy

The purpose of this policy is to:

• Ensure compliance with the Protection of Personal Information Act
• Protect personal information from unauthorised access or misuse
• Promote responsible information processing within the organisation
• Provide transparency regarding how personal information is handled

Processing of Personal Information

Retail Box may collect and process personal information for legitimate business purposes, including:

• Processing online orders and payments
• Providing customer support
• Managing customer accounts
• Communicating promotional or service information
• Improving our website and services

Personal information is only processed where it is necessary for business operations or where consent has been obtained.

Protection of Personal Information

Retail Box implements appropriate technical and organisational safeguards to protect personal information against loss, unauthorised access, disclosure, or misuse.

Access to personal information is restricted to authorised personnel who require the information in order to perform their duties.

Your Rights

In terms of POPIA, individuals have the right to:

• Access personal information held about them
• Request correction of inaccurate information
• Request deletion of personal information where appropriate
• Object to the processing of personal information